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GFI MAXrm unwanted drive checks/custom template applications

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  1. Randall Dunn
    24 November, 2014

    From: Technical Support [mailto:support@logicnow.com]
    Sent: Monday, November 24, 2014 10:32 AM
    To: Randall Dunn
    Subject: RemoteManagement Case Number 00158794 Regarding Checks for temporary mounts [ ref:_00D50JVdw._50050XyLh0:ref ]

    Thank you for contacting Technical Support. Unfortunately rerunning the initial scan or applying another installation template is not possible. I would suggest deleting the Checks that you do not require which is possible across multiple Devices. There is an attached Article that should assist.

    **Please do not delete my message from your reply, as it includes a tracking ID needed for your message to reach me**

    Regards,

    Philip Rummells
    Technical Support Representative
    ref:_00D50JVdw._50050XyLh0:ref

    -----Original Message-----

  2. Randall Dunn
    24 November, 2014

    Discovered that when installing the downloaded Agent (i.e not the Site Installation) there are screens to set the timing of checks and configure checks. One for 24/7 Checks and one for Daily checks.

    From these screens unwanted checks can be removed

    24/7 Checks | Click Configure Checks button | Drive Space Checks tab | Delete any temporarily attached drives

    Daily Checks | Click Configure Checks button | Drive Space Consumption Checks | Delete any temporarily attached drives

    Daily Checks | Click Configure Checks button | Antivirus Update Checks | Delete Windows Defender Antispyware

  3. Randall Dunn
    21 November, 2014

    Removed those checks from UI-NEWREMOTE2

    Additionally, having installed AMA from a Site Installation package on an external HDD onto the Orhachaim computers, this issue is appearing on those machines as well.

    Wondering if there is someway to reinitialize the template i.e. Okay AMA, take this moment at the initial state of the machine to base your checks on.

  4. Randall Dunn
    21 November, 2014

    When GFI MAX RM Advanced Monitoring Agent was installed a check is setup for the current drives. This included the external HDD attached at the time. That drive was subsequently removed and AMA threw those errors of not being able to find it.

    Confirmed with G. Taboada the solution is to manually deleted those checks on the individual work station.

  5. Randall Dunn
    21 November, 2014

    From: Mike Stern
    Sent: Friday, November 21, 2014 11:25 AM
    To: Randall Dunn
    Cc: George Taboada; David Bennett
    Subject: Re: Workstation error: United Imaging, UI-NEWREMOTE2

    Please open a ticket with GFI on tuning/understanding this alert
    On Nov 21, 2014, at 10:05 AM, David Bennett <dkb@unitedimaging.com>
    wrote:

    My best guess is that these alerts should be removed. Was probably checking either an external hard drive, or the network.
    David K. Bennett
    Information Systems Director
    United Imaging
    (818) 716-1515 Ext. 149
    From: Mike Stern
    Sent: Friday, November 21, 2014 9:34 AM
    To: MAX Alerts; UI Tech
    Subject: RE: Workstation error: United Imaging, UI-NEWREMOTE2
    What do these errors mean?
    This machine does not have these drives or paths

    Mike Stern
    mstern@unitedimaging.com
    818-835-1416
    Sent while on the go...
    -------- Original message --------
    From: MAX Alerts
    Date:11/21/2014 9:08 AM (GMT-08:00)
    To: UI Tech
    Subject: Workstation error: United Imaging, UI-NEWREMOTE2
    Disk Space Check - drive E:
    The system cannot find the path specified.
    Disk Space Check - drive F:
    The system cannot find the path specified.
    Disk Space Check - drive G:
    The system cannot find the path specified.

    From: Mike Stern
    Sent: Friday, November 21, 2014 11:25 AM
    To: Randall Dunn
    Cc: George Taboada; David Bennett
    Subject: Re: Workstation error: United Imaging, UI-NEWREMOTE2

    Please open a ticket with GFI on tuning/understanding this alert
    On Nov 21, 2014, at 10:05 AM, David Bennett <dkb@unitedimaging.com>
    wrote:

    My best guess is that these alerts should be removed. Was probably checking either an external hard drive, or the network.

    David K. Bennett
    Information Systems Director
    United Imaging
    (818) 716-1515 Ext. 149

    From: Mike Stern
    Sent: Friday, November 21, 2014 9:34 AM
    To: MAX Alerts; UI Tech
    Subject: RE: Workstation error: United Imaging, UI-NEWREMOTE2

    What do these errors mean?
    This machine does not have these drives or paths

    Mike Stern
    mstern@unitedimaging.com
    818-835-1416

    Sent while on the go...

    -------- Original message --------
    From: MAX Alerts
    Date:11/21/2014 9:08 AM (GMT-08:00)
    To: UI Tech
    Subject: Workstation error: United Imaging, UI-NEWREMOTE2

    Disk Space Check - drive E:
    The system cannot find the path specified.

    Disk Space Check - drive F:
    The system cannot find the path specified.

    Disk Space Check - drive G:
    The system cannot find the path specified.

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