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GFI MAX RM Agents uninstall referencing non-existant dist_point

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  1. ABlarlpirlpeat
    21 August, 2018

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  2. Randall Dunn
    17 November, 2014

    Installed Revo Uninstaller Pro 30-day trial

    Force uninstalled Advanced Agent Monitoring GP, by program name and by folder (took three cycles to completely get everything)

    There was a registry key for last source \\uiad\

    Deleted registry keys and remaining files (via Revo)

  3. Mike Stern
    17 November, 2014

    Please address this issue and please tune the existing agents to send fewer alerts, like:
    -data overdue
    -data received
    -antivirus update/warning

  4. Randall Dunn
    17 November, 2014

    Subject: RemoteManagement Case Number 00155024 Regarding Agent Uninstall referencing non-existant dist_point [ ref:_00D50JVdw._50050XFZw4:ref ]

    Hello,

    Your case has been sent up to our Escalation team to review. Can you try using Advanced Uninstaller Pro (http://www.advanceduninstaller.com/) or REVOuninstaller (http://www.revouninstaller.com/revo_uninstaller_free_download.html) and see if there are any remnants on the machine that need to be cleared out?

    *Please note we are not responsible for the execution of third party applications*

  5. Randall Dunn
    07 November, 2014

    From: Technical Support [mailto:support@logicnow.com] Sent: Friday, November 07, 2014 12:52 PM To: Randall Dunn Subject: RemoteManagement Case Number 00155024 Regarding Agent Uninstall referencing non-existant dist_point [ ref:_00D50JVdw._50050XFZw4:ref ] Hello Randall, I'm not sure what else to suggest since the GP agent usually must be uninstalled using the GPO that installed it. I have escalated your case to our escalation team for further analysis. They will investigate this issue further and then provide an update to you via email. -----Original Message----- From: Technical Support [mailto:support@logicnow.com] Sent: Friday, November 07, 2014 12:52 PM To: Randall Dunn Subject: RemoteManagement Case Number 00155024 Regarding Agent Uninstall referencing non-existant dist_point [ ref:_00D50JVdw._50050XFZw4:ref ] Hello Randall, I'm not sure what else to suggest since the GP agent usually must be uninstalled using the GPO that installed it. I have escalated your case to our escalation team for further analysis. They will investigate this issue further and then provide an update to you via email. --------------- Original Message --------------- From: Randall Dunn [rdunn@unitedimaging.com] Sent: 11/6/2014 4:39 PM To: support@logicnow.com Subject: RE: RemoteManagement Case Number 00155024 Regarding Agent Uninstall referencing non-existant dist_point [ ref:_00D50JVdw._50050XFZw4:ref ] Helly Jimmy, Thank you for your reply. There is an Advanced Monitoring Agent GP folder on the device. It is also listed under the Programs list in the Control Panel. The command >sc delete Advanced Monitoring Agent GP failed. I read through the .pdfs that you provided, thank you. The manual uninstall failed, which prompted the opening of this ticket. The silent uninstall was not possible because the unins000.exe did not exist in the Advanced Monitoring Agent GP directory. The computer is not connected to the domain for a GPO uninstall. In fact, it has never connected to the \\uiad domain controller, which is what raised the original question about how it was even able to reference something it shouldn't know existed. After trying each of these steps, the Agent Monitoring Program still remains. Any further help will be most appreciated. Thank you, -----Original Message----- From: Technical Support [mailto:support@logicnow.com] Sent: Thursday, November 06, 2014 9:39 AM To: Randall Dunn Subject: RemoteManagement Case Number 00155024 Regarding Agent Uninstall referencing non-existant dist_point [ ref:_00D50JVdw._50050XFZw4:ref ] Hello Randall, Thank you for contacting Technical Support. Is there an Advanced Monitoring Agent GP folder on the device? Is this listed under the Programs list in the Control Panel? Are you able to delete the service using the following command? sc delete < SERVICE name> Also, I have attached a couple of documents which may be helpful. Is this error not allowing you to manually install an agent? **Please do not delete my message from your reply, as it includes a tracking ID needed for your message to reach me** Jimmy Byrd Technical Support Representative - LogicNow - www.logicnow.com Easy, Affordable Hosted IT Solutions for MSPs/IT Support Companies Support Tel: (855)832-6434 Sales & Customer Service Tel: (888)243-4329 ref:_00D50JVdw._50050XFZw4:ref **Please do not delete my message from your reply, as it includes a tracking ID needed for your message to reach me** Jimmy Byrd Technical Support Representative - LogicNow - www.logicnow.com Easy, Affordable Hosted IT Solutions for MSPs/IT Support Companies Support Tel: (855)832-6434 Sales & Customer Service Tel: (888)243-4329

  6. Randall Dunn
    06 November, 2014

    From: Technical Support [mailto:support@logicnow.com] Sent: Thursday, November 06, 2014 9:39 AM To: Randall Dunn Subject: RemoteManagement Case Number 00155024 Regarding Agent Uninstall referencing non-existant dist_point [ ref:_00D50JVdw._50050XFZw4:ref ] Hello Randall, Thank you for contacting Technical Support. Is there an Advanced Monitoring Agent GP folder on the device? Is this listed under the Programs list in the Control Panel? Are you able to delete the service using the following command? sc delete < SERVICE name> Also, I have attached a couple of documents which may be helpful. Is this error not allowing you to manually install an agent? **Please do not delete my message from your reply, as it includes a tracking ID needed for your message to reach me** Jimmy Byrd Technical Support Representative - LogicNow - www.logicnow.com Easy, Affordable Hosted IT Solutions for MSPs/IT Support Companies Support Tel: (855)832-6434 Sales & Customer Service Tel: (888)243-4329 ref:_00D50JVdw._50050XFZw4:ref -----Original Message----- From: Technical Support [mailto:support@logicnow.com] Sent: Thursday, November 06, 2014 9:39 AM To: Randall Dunn Subject: RemoteManagement Case Number 00155024 Regarding Agent Uninstall referencing non-existant dist_point [ ref:_00D50JVdw._50050XFZw4:ref ] Hello Randall, Thank you for contacting Technical Support. Is there an Advanced Monitoring Agent GP folder on the device? Is this listed under the Programs list in the Control Panel? Are you able to delete the service using the following command? sc delete < SERVICE name> Also, I have attached a couple of documents which may be helpful. Is this error not allowing you to manually install an agent? **Please do not delete my message from your reply, as it includes a tracking ID needed for your message to reach me** Jimmy Byrd Technical Support Representative - LogicNow - www.logicnow.com Easy, Affordable Hosted IT Solutions for MSPs/IT Support Companies Support Tel: (855)832-6434 Sales & Customer Service Tel: (888)243-4329 ref:_00D50JVdw._50050XFZw4:ref

  7. Randall Dunn
    05 November, 2014

    From: LogicNow Technical Support [mailto:support@logicnow.com]
    Sent: Wednesday, November 05, 2014 4:02 PM
    To: Randall Dunn
    Subject: MAXfocus Technical Support Request Received

    Hello,

    Thank you for contacting MAXfocus Technical Support.

    We have received your Technical Support request. A member of Technical Support team will contact you shortly regarding your case.

    Case Number: 00155024
    Product: RemoteManagement
    Subject: Agent Uninstall referencing non-existant dist_point

    Regards,

    MAXfocus Technical Support Team
    [[ ref:_00D50JVdw._50050XFZw4:ref ]]

    -----Original Message-----
    From: LogicNow Technical Support [mailto:support@logicnow.com]
    Sent: Wednesday, November 05, 2014 4:02 PM
    To: Randall Dunn
    Subject: MAXfocus Technical Support Request Received

    Hello,

    Thank you for contacting MAXfocus Technical Support.

    We have received your Technical Support request. A member of Technical Support team will contact you shortly regarding your case.

    Case Number: 00155024
    Product: RemoteManagement
    Subject: Agent Uninstall referencing non-existant dist_point

    Regards,

    MAXfocus Technical Support Team
    [[ ref:_00D50JVdw._50050XFZw4:ref ]]

  8. Randall Dunn
    05 November, 2014

    Advanced Monitoring Agent giving 'Account Disabled' error (ref ticket #826), uninstalling gave 'unable to connect to \\old\AD\server\distribution_point\agent_ui'. As the Agent install on the local machine was preformed long after said AD server was gone, and done locally, a ticket has been filed with MaxFocus to ascertain why this Agent knows about the old dist_point and what issues it may cause.

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