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MAXrm timeframe for MAV Policy (exclusions) to apply

When and how (quickly) are exclusions created under MAV settings applied to sites and clients?

Answer from tech support:
The exclusions will be applied automatically with the next 24x7 cycle check-in, which is every 5 or 15 minutes for servers and 30 or 60 minutes for workstations depending on the individual device's check frequency. That being said, the MAV policy also gets updated when you re-run checks for the device.

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  1. Randall Dunn
    05 January, 2015

    From: Technical Support [mailto:support@logicnow.com]
    Sent: Monday, January 05, 2015 8:53 AM
    To: Randall Dunn
    Subject: RemoteManagement Case Number 00166014 Regarding MAV [ ref:_00D50JVdw._50050Z1LDx:ref ]

    Hello R Dunn,

    The exclusions will be applied automatically with the next 24x7 cycle check-in, which is every 5 or 15 minutes for servers and 30 or 60 minutes for workstations depending on the individual device's check frequency. That being said, the MAV policy also gets updated when you re-run checks for the device. Please let me know if this helps.

    **Please do not delete my message from your reply, as it includes a tracking ID needed for your message to reach me**

    Jimmy Byrd
    Technical Support Representative - LogicNow - www.logicnow.com Easy, Affordable Hosted IT Solutions for MSPs/IT Support Companies Support Tel: (855)832-6434 Sales & Customer Service Tel: (888)243-4329 ref:_00D50JVdw._50050Z1LDx:ref

    -----Original Message-----
    From: Technical Support [mailto:support@logicnow.com]
    Sent: Monday, January 05, 2015 8:53 AM
    To: Randall Dunn
    Subject: RemoteManagement Case Number 00166014 Regarding MAV [ ref:_00D50JVdw._50050Z1LDx:ref ]

    Hello R Dunn,

    The exclusions will be applied automatically with the next 24x7 cycle check-in, which is every 5 or 15 minutes for servers and 30 or 60 minutes for workstations depending on the individual device's check frequency. That being said, the MAV policy also gets updated when you re-run checks for the device. Please let me know if this helps.

    **Please do not delete my message from your reply, as it includes a tracking ID needed for your message to reach me**

    Jimmy Byrd
    Technical Support Representative - LogicNow - www.logicnow.com Easy, Affordable Hosted IT Solutions for MSPs/IT Support Companies Support Tel: (855)832-6434 Sales & Customer Service Tel: (888)243-4329 ref:_00D50JVdw._50050Z1LDx:ref

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