Setup and Install new PC, migrate from old PC Reinstall applications as necessary -maureen to provide media and licenses Test all software and functions w users
Work with Maureen to fine tune install -set AOL signature
Download latest version of InterBill v10 -map DB to assistant-PC -work with Tech Support to map and manage database
Setup local backup drive on Maureen's PC -installed Seagate Expansion USB HD -secured drive to PC w velcro -configured Windows Backup to backup local C:\ drive to USB HD
Checked backups on Assistant PC -backups to Carbonite running ok, using local HD and cloud -secured drive to PC w velcro
Troubleshoot QuickBooks install -program will not open -problem seems to be related to version of QB and Windows 7 ? -research issue on web, found several similar issues -downloaded latest Pro 2012 installer from web -download is very large, left running
Discussed with Maureen -will discuss QB issue with Michele (bookkeeper) -will install QB from download overnight (after download completes)
Mike Stern logged 3.50 hours (3 hours 30 minutes) as Support task type.
Unbox PC -note no DVI port -grabbed VGA cable from Office Depot ($20) during backup of old files
Gather information about environment -workgroup computers 1) Maureen PC -named: ms-server01 -in a workgroup called "MS-Office" -Xerox Phaser 3250 printer
2) Assistant PC -named Assistant-PC -in a workgroup called "WORKGROUP" -hosts network share called "SHARED DATA" mapped as S:\ to both PCs
Downloaded Windows 7 Easy Transfer for XP -installed on MS-Server01 (Maureen's PC) -began Easy Transfer process -scanning HD to see what will fit on USB stick (32GB) -data set is 34.7GB -connect both new and old PC to Gigabit Ethernet Switch -gave each PC a static IP address, temporarily, to allow connection -began easy transfer over network -estimated to take 136 minutes TRANSFER IN PROGRESS
Confirm password for maureen's user account on old PC "Maureen90036"
Reviewed software to be installed -Office 2007 (D629W-W7RQ7-M3QBP-GH6CF-48P88) -Legal Solutions Plus (keycodes supplied) -InterBill (no SN present) -WordPerfect OFFICE x3 (WT13WEX-0001881-ULD) -QuickBooks pro 2012 (1710-1017-8449-019, product 685-565) -Norton 360 v6 (TYCV3-2Q6RD-2BTX4-8YR8H-PX7FD) -DissoMaster (keycode supplied)
WAITING FOR EASY TRANSFER TO COMPLETE -transfer completed at 1:12 PM
Review list of programs to be installed (in addition to SW supplied by client) -AOL -Chrome, Firefox, -Logmein -Malwarebytes -Vembu StoreGrid?
Review file transfer log -rebooted computer to complete transfer
Began installing software at 1:15 PM -shutdown and swapped locations of PCs -office 2007 from CD -activated office and reviewed updates -download and install chrome -download and installed firefox -installed wordperfect from CD -download AOL Desktop 9.7 for windows -download and install drivers for Phaser 3250 (usb) -download and install drivers for Brother MFC-9700 (assistant pc), printed test page Ok -verified HP printer works, printed test page Ok -installed Phaser 3250 drivers, printed test page Ok -installed QuickBooks 2012 -installed DissoMaster 2010-1 Suite (with DM classic) --dissomaster comes up as expired -installed Legal Solutions Plus suite and forms -installed InterBill Electronic Time Sheet from CD (no license code) -installed Norton 360 --had to install TrendMicro Titanium -installed updated LSI July 2013 version Called Thomson West re DissoMaster version -verified subscription is current -download and install DissoMaster 2013-1 version -program creates error on launch -called Thomson West tech support, spoke w Trent -opened remote session w Trent -he took over machine control -DM is now working properly
LOST 0.5 HOURS DUE TO FIRE DRILL IN BUILDING
Client Email Account Info Google: maureenstubbslaw@gmail.com -mstubbs1 -signed into chrome using this account
Work with Maureen to fine tune install
-set AOL signature
Download latest version of InterBill v10
-map DB to assistant-PC
-work with Tech Support to map and manage database
Setup local backup drive on Maureen's PC
-installed Seagate Expansion USB HD
-secured drive to PC w velcro
-configured Windows Backup to backup local C:\ drive to USB HD
Checked backups on Assistant PC
-backups to Carbonite running ok, using local HD and cloud
-secured drive to PC w velcro
Troubleshoot QuickBooks install
-program will not open
-problem seems to be related to version of QB and Windows 7 ?
-research issue on web, found several similar issues
-downloaded latest Pro 2012 installer from web
-download is very large, left running
Discussed with Maureen
-will discuss QB issue with Michele (bookkeeper)
-will install QB from download overnight (after download completes)
Mike Stern logged 3.50 hours (3 hours 30 minutes) as Support task type.
Joined Wifi
-HFL Guest
-familylaw
Unbox PC
-note no DVI port
-grabbed VGA cable from Office Depot ($20) during backup of old files
Gather information about environment
-workgroup computers
1) Maureen PC
-named: ms-server01
-in a workgroup called "MS-Office"
-Xerox Phaser 3250 printer
2) Assistant PC
-named Assistant-PC
-in a workgroup called "WORKGROUP"
-hosts network share called "SHARED DATA" mapped as S:\ to both PCs
Downloaded Windows 7 Easy Transfer for XP
-installed on MS-Server01 (Maureen's PC)
-began Easy Transfer process
-scanning HD to see what will fit on USB stick (32GB)
-data set is 34.7GB
-connect both new and old PC to Gigabit Ethernet Switch
-gave each PC a static IP address, temporarily, to allow connection
-began easy transfer over network
-estimated to take 136 minutes
TRANSFER IN PROGRESS
Confirm password for maureen's user account on old PC
"Maureen90036"
Reviewed software to be installed
-Office 2007 (D629W-W7RQ7-M3QBP-GH6CF-48P88)
-Legal Solutions Plus (keycodes supplied)
-InterBill (no SN present)
-WordPerfect OFFICE x3 (WT13WEX-0001881-ULD)
-QuickBooks pro 2012 (1710-1017-8449-019, product 685-565)
-Norton 360 v6 (TYCV3-2Q6RD-2BTX4-8YR8H-PX7FD)
-DissoMaster (keycode supplied)
WAITING FOR EASY TRANSFER TO COMPLETE
-transfer completed at 1:12 PM
Review list of programs to be installed (in addition to SW supplied by client)
-AOL
-Chrome, Firefox,
-Logmein
-Malwarebytes
-Vembu StoreGrid?
Review file transfer log
-rebooted computer to complete transfer
Began installing software at 1:15 PM
-shutdown and swapped locations of PCs
-office 2007 from CD
-activated office and reviewed updates
-download and install chrome
-download and installed firefox
-installed wordperfect from CD
-download AOL Desktop 9.7 for windows
-download and install drivers for Phaser 3250 (usb)
-download and install drivers for Brother MFC-9700 (assistant pc), printed test page Ok
-verified HP printer works, printed test page Ok
-installed Phaser 3250 drivers, printed test page Ok
-installed QuickBooks 2012
-installed DissoMaster 2010-1 Suite (with DM classic)
--dissomaster comes up as expired
-installed Legal Solutions Plus suite and forms
-installed InterBill Electronic Time Sheet from CD (no license code)
-installed Norton 360
--had to install TrendMicro Titanium
-installed updated LSI July 2013 version
Called Thomson West re DissoMaster version
-verified subscription is current
-download and install DissoMaster 2013-1 version
-program creates error on launch
-called Thomson West tech support, spoke w Trent
-opened remote session w Trent
-he took over machine control
-DM is now working properly
LOST 0.5 HOURS DUE TO FIRE DRILL IN BUILDING
Client Email Account Info
Google: maureenstubbslaw@gmail.com
-mstubbs1
-signed into chrome using this account
AOL: stubbslaw@aol.com
-MAUREEN90038
Recommendations
-UPS for Maureen's PC
-backup solution for Maureen and Assistant-PC (server data here)
Mike Stern logged 7.00 hours (7 hours) as Support task type.