Distilled from MAXrm help.
Suggested remediation steps:
Confirm that GFI LANguard 11 Attendant Service is automatically starting by:
services.msc > GFI LANguard 11 Attendant Services > Properties > Startup type: Disabled -> Automatic
-(May require elevated privileges) Log On tab > Enter desired credentials
Confirm the following are accessible from and able to be downloaded on the local machine (or site concentrator):
http://software.gfi.com/lnsupdate/index.txt
http://software.gfi.com/lnsupdate/lnss11updateinfo.xml
http://software.gfi.com/lnsupdate/lanss_11_patchmngmt.7z
http://software.gfi.com/lnsupdate/lanss_11_mnspdata.7z
http://software.gfi.com/lnsupdate/lanss_11_patchmngmtprerequisites.7z
http://go.microsoft.com/fwlink/?LinkID=74689
Additionally suggested whitelist:
*.download.microsoft.com
*.windowsupdate.com
*.update.microsoft.com
Confirm the following files exist uncorrupted on the local system:
C:\ProgramData\GFI\LanGuard 11\Update\lanss_11_patchmngmt.7z
C:\ProgramData\GFI\LanGuard 11\PatchManagement\lanss_11_patchmngmnt.mdb
C:\ProgramData\GFI\LanGuard 11\PatchManagement\wsusscn2.cab
update.exe can be run manually from:
...\Advanced Monitoring Agent\patchman\update.exe
